What robots are doing in hotels right now
Room delivery and corridor cleaning are proven; reception and luggage robots have been removed by the operators who tried them. Pick the jobs you want done and we will show you what fits your property.
10Jobs robots do for a property today
9Independent deployment records behind this page
3 of 9Records that document a pause, removal or failure
1Jobs we advise against
Tick the jobs you want a robot to take
Each card shows how mature the job isCarry guest luggage with porter robots
Porter robots only managed flat, dry floors and needed rescuing; the operators who tried them removed them.
We won't rank robots for this job
Where this does not work — read before you enquire
- Any route that goes outside, gets wet or crosses sills. Delivery robots have failed when wet or outdoors. Flat, dry and indoor — or not at all.
- A lift the robot cannot call. Without integration a person rides along, which is slower than sending the person. Confirm the lift make first.
- Reception, check-in and in-room voice assistants. Removed by the only operators to try them at scale; the failure modes are guest-facing.
- Expecting it to replace housekeeping. Corridor robots redeploy staff time; rooms, edges and stairs stay manual.
- Small properties with few requests a day. Below roughly 100 rooms a delivery robot is likely to sit in its dock much of the day — and the lease runs either way. Limited evidence
- Guests will do things you did not plan for. Wet towels in the compartment, photos in the corridor, curious children — plan for them.
Unlabelled points come from operator-reported or independently observed deployments.
Built on 9 independent deployment records. Robot prices are vendor or reseller list figures and vary by market — confirm with the vendor.